Change how organizations think about and make use of their data.
We’re looking for humble but ambitious, razor-sharp professionals who can grow with us and the technologies we bring to the world. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.
That's where you come in.
You are the backbone of the Gemini Customer Success organization. This is a highly visible, customer facing position within Gemini Data, Inc. Position is available remotely in Taiwan.
Job Description :
- Provide tier one technical support for Gemini and Splunk products.
- Participate in daytime and night/weekend on-call rotation schedules.
- Manage the issues/customers by under-promising and over-delivering. Customer satisfaction comes first.
- Maintain detailed case history and escalate issues appropriately.
- Ownership of support tickets throughout the entire troubleshooting process.
- Provide product training as needed for customers and partners.
- Provide assistance to Gemini Logistics team
- Engage 3rd party vendor support on behalf of customers and follow up until a suitable resolution is provided.
- Provide support to Gemini Sales and Professional Services with asset management and field support tasks.
- Attend training sessions as necessary.
Technical Requirements :
- Knowledge of Linux on x86 server platforms
- Knowledge of network and application protocol stack including TCP/IP, UDP, SNMP, SMB/CIFS, (S)FTP, general Routing.
- Understanding of Information Security concepts, tools and processes.
Soft Skills :
- Excellent verbal and written English communication skills.
- Self managed, detail oriented individual that enjoys the challenge of technical troubleshooting.
- Proactive person who is able to take initiative and think outside of the box when faced with new situations.
- Empathic, calm and able to reduce tension when dealing with a stressful situation.
- Multi-tasking and multiple issue management
- Strong work ethic