104工作快找 APP 在 APP 開啟
立即安裝

基本資訊

上班地點: 台北市內湖區瑞光路318號8樓
職務類別: 其他資訊專業人員、MIS程式設計師、FAE工程師 全職
需求人數: 1至2 人
更新日期:

工作內容

Change how organizations think about and make use of their data.
We’re looking for humble but ambitious, razor-sharp professionals who can grow with us and the technologies we bring to the world. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

You are the backbone of the Gemini Customer Success organization. This is a highly visible, customer facing position within Gemini Data, Inc. Position is available remotely in Taiwan.

Job Description :
- Provide tier one technical support for Gemini and Splunk products.
- Participate in daytime and night/weekend on-call rotation schedules.
- Manage the issues/customers by under-promising and over-delivering. Customer satisfaction comes first.
- Maintain detailed case history and escalate issues appropriately.
- Ownership of support tickets throughout the entire troubleshooting process.
- Provide product training as needed for customers and partners.
- Provide assistance to Gemini Logistics team
- Engage 3rd party vendor support on behalf of customers and follow up until a suitable resolution is provided.
- Provide support to Gemini Sales and Professional Services with asset management and field support tasks.
- Attend training sessions as necessary.

Technical Requirements :
- Knowledge of Linux on x86 server platforms
- Knowledge of network and application protocol stack including TCP/IP, UDP, SNMP, SMB/CIFS, (S)FTP, general Routing.
- Understanding of Information Security concepts, tools and processes.

Soft Skills :
- Excellent verbal and written English communication skills.
- Self managed, detail oriented individual that enjoys the challenge of technical troubleshooting.
- Proactive person who is able to take initiative and think outside of the box when faced with new situations.
- Empathic, calm and able to reduce tension when dealing with a stressful situation.
- Multi-tasking and multiple issue management
- Strong work ethic

工作待遇: 待遇面議 (經常性薪資達4萬元或以上) 薪資行情

工作型態

出差外派: 無需出差外派
上班時段: 日班/晚班
休假制度: 依公司規定
管理責任: 不需負擔管理責任

條件要求

接受身份: 上班族、應屆畢業生、日間就讀中、夜間就讀中、研發替代役工作、外籍人士、原住民【相關法令】、二度就業、中壯齡(45~54歲)、中高齡(55~64歲)、高齡(65歲以上)、更生人
可上班日: 不限
工作經歷: 不拘
學歷要求: 專科以上
語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
擅長工具: LinuxMac OSPythonVmwareAWS
其他條件:
Experiences with the following are preferred.
- Elastic Search
- Shell Scripting
- LAMP stack

聯絡方式

聯絡人: Alex
應徵 一鍵應徵
今日已應徵
連結已複製
104 工作快找 APP 立即安裝