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基本資訊

上班地點: 台北市松山區長安東路二段225號C棟3樓
職務類別: 客戶服務主管、電話客服類人員、其他客戶服務人員 全職
需求人數: 3至5 人
更新日期:

工作內容

What you’ll do?

Manage multiple interactions live operations in 24x7 work shift environment
Manage a diversified team in a global set up environment and ability to take up customers escalations and assist the team to answer calls/live chat/emails if there is any out -surge
Conduct and create a highly motivated and performing team through managing frequent coaching, team meeting, huddle, one to one, team improvement plan etc
Prepare, monitor and adjust interval summary proactively to ensure Green SLA every day in all interactions
Work closely with WFM in managing call volume, out -surge, queue management, skills routing and Business Continuity Plan
Ability to carry out process improvement projects in creating a global contact centre of excellence
Additional duties or projects as assigned

薪資福利

工作待遇: 待遇面議 (經常性薪資達4萬元或以上) 薪資行情
公司福利:
- 提供蘋果筆電或Windows筆電
- 15日以上帶薪年假,依年資增加
- 電信費用補助
- 定期團隊活動/聚餐
- 辦公室提供免費各式零食飲料
- 每月生日餐會
- 加班交通/餐點補助
- 每年個人旅遊補助
- 年終獎金

工作型態

出差外派: 需出差,一年累積時間約一個月以下
上班時段: 日班/晚班/大夜班/假日班,需輪班
休假制度: 依公司規定
管理責任: 管理9-12人

條件要求

接受身份: 上班族
可上班日: 不限
工作經歷: 3年以上
學歷要求: 大學以上
語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
其他條件:
What you’ll need?
At least 1 year of experience in contact centre environment
Sound knowledge of basic contact centre management principles
Experience as team leader / team management is an advantage
Fluent spoken and written English. Fluent spoken and written Chinese is an advantage.
Fluent spoken and written in one of the Special Languages (any of the existing supported languages apart from English and Chinese) for the Customer Experience Supervisor (Special Languages) position
Flexibility to take overnight shift where required
Preferable bachelor's degree or above
Excellent knowledge in Excel, Macro, Powerpoints and Words
Eager to work in a small team and fast-paced environment
A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your-sleeves attitude that’s not afraid to work independently when required
Globally-minded and comfortable working with people from a different cultural background and in different time zones

What you’ll get?
The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future
An environment that values honesty, transparency and respect with awesome co-workers globally

聯絡方式

聯絡人: HR team

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