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基本資訊

上班地點: 新北市板橋區海山里民生路一段3號2樓 *正隆廣場 (麗池大廈、第一銀行樓上)
職務類別: 經營管理主管、金融專業主管、客戶服務主管 全職
需求人數: 1 人
更新日期:

工作內容

The Opportunity:
We are looking for a Senior Operations Manager who will work to define, improve, and execute Operations process & procedures and be front & center resolving any incidents we encounter.

Reporting to EMQ's Head of Global Product Operations, this role will be a driving force to ensure our customers are able to remit money as quickly as possible. You'll be working closely with the EMQ team to deliver a world-class operations experience for a globally distributed customer base.

Responsibilities:
1. Work with the team to develop, improve, and execute operational processes & procedures.
2. Work closely with our Network team to understand new partner integrations, define the processes & procedures & improve ongoing integrations.
3. Collaborate with Tier 1, Tier 2 & other teams to drive system improvements that help us deliver results quicker.
4. Drive resolutions to complicated incidents.
5. Execute daily processes resolving any incidents efficiently.

工作待遇: 待遇面議 (經常性薪資達4萬元或以上) 薪資行情

福利制度

➤ 法定義務:
1. 全民健康保險
2. 勞工保險
3. 勞工退休金提撥
4. 員工團保

➤ 工作環境&團隊文化:
1. 美式商務工業風辦公室,舒適作業/休息空間
2. 重視專業培養、長才交流、合作互動及外語能力溝通的外商跨國金融科技團隊
3. 滿足專業需求的各類設備提供
4. 全球各分辦公室同仁不定期拜訪交流

➤ 團建活動:
1. 各式部門團建活動、聚餐
2. 員工節日活動(節慶趴踢、同樂會、慶生會、年度尾牙慶功…etc.)
3. 各類娛樂性、專業分享社團活動
4. 其他康樂活動
5. 員工專屬休息吧檯
6. 全天候咖啡、茶水、鮮乳、水果及零食等供應
7. 經常出現的下午茶享用

➤ 培訓制度:
1. 完整新人專業培育
2. 在職專業能力栽培
3. 管理階領導力提升
4. 定期部門組織活動
5. 透明發展升遷管道

➤ 休假制度:
1. 彈性的上下班出勤時間
2. 週休二日 (少數輪排班職務,比照當月實際假日天數)
3. 到職即享特休 (首年14天,按個人到職時間之比例計算)
4. 不扣薪5天病假之優於勞基法特休制度

➤ 額外補助:
1. 停車費用補助
2. 員工每人配置個人筆電 / 工作需求全套設備
3. 國內外出差住宿交通補助

具競爭力的薪酬待遇、保障年薪及年度調薪,讓您的努力有回饋
EMQ世界級團隊的支援讓您全力發揮,搭建全球金融網絡,逐步完成您的職涯發展目標

工作型態

出差外派: 無需出差外派
上班時段: 日班,09:00 - 18:00,需輪班
休假制度: 依公司規定
管理責任: 管理5-8人

條件要求

接受身份: 上班族、外籍人士
可上班日: 一個月內
工作經歷: 5年以上
學歷要求: 專科以上
語文條件: 英文 -- 聽 /精通、說 /精通、讀 /精通、寫 /精通
其他條件:
Qualifications & Requirements:
1. College/University academic background or above.
2. A minimum of 5+ years of experience working in an operations or service desk role, preferably in a company specializing in remittance business or relevant unit.
3. Knowledge of developing & improving processes & procedures is a must.
4. Strong technical background, especially around REST-based Web APIs.
5. Excellent verbal & written English skills; strong problem-solving ability with a proven record.
6. Zendesk experience (or equivalents) or ITIL qualification is a plus.
7. Willing to take the weekend shifts, if necessary.

What can you expect from us:
- A competitive compensation package
- A team of great people to work with
- An autonomous working environment

If the above sound like you, please submit your English CV/Resume along with a written Cover Letter outlining how your previous experience makes you suitable for the role / or send it to jobs@emq.com.

聯絡方式

聯絡人: HR Dept.
應徵回覆: 本職務設定3個工作天回覆

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