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基本資訊

上班地點: 台北市大安區光復南路438號11-12樓
職務類別: 資訊助理人員、系統維護/操作人員 全職
需求人數: 1 人
更新日期:

工作內容

【Job Overview】

Provides day to day assistance and support for internal Imagineers’ endpoint-devices related concerns such as hardware or software issues. Responsible for timely execution of computer system’s health check, maintenance of Migo tools, problem isolation and escalation, and implementation of necessary solutions according to an agreed Standard Operating Procedures mainly covering Operating Country.

【Responsibilities】

· Provide assistance to company employees (Imagineers) and clients with technology-related issues:
o Understanding the issue and its cause;
o solving the problem; and
o explaining the problem to the staff member and Imagineer.

· Respond to queries and support either in person, via remote and other forms of communication.

· Troubleshooting systems and applications:
o Running diagnostics on malfunctioning hardware or software; and
o finding solutions for any issue and implementing it.

· Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications.

· Replacing damaged or malfunctioning parts on hardware and other peripherals when necessary: Ordering new parts when out of stock.

· Documenting of training manuals and SOPs.
· Provide training and orientation of internal Imagineers.
· Implementing and assisting on the roll out of new applications or operating systems:
o Learning about the new application or operating systems;
o running tests before implementing them in all systems;
o evaluating new applications or operative systems; and installing them on all systems in the company.

· Setting up profiles, emails, and issuing access passes for new employees and assisting in all password-related issues.
· Create, change, and delete user accounts and access per request.
· Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate and available high availability backup.
· Repair and recover any reported hardware or software failures. Coordinate and communicate with impacted stakeholders.

** Please apply here:
https://jobs.lever.co/migo-2/773e4c0e-0665-497a-b893-9367d3fb1861?lever-origin=applied&lever-source%5B%5D=104%20job%20platform

工作待遇: 待遇面議 (經常性薪資達4萬元或以上) 薪資行情

福利制度

法定項目

其他福利

年終獎金

不扣薪病假

不扣薪事假

慶生會

下午茶

可遠距/在家上班

【We work hard & play hard!】

We know how to take care of you by giving you time. Relax and celebrate with your fellow Imagineers during the company-wide happy hours and culture sharing events across the three offices. Relax with your friends and family by using your unlimited annual leaves. Treat your friends to a night out after your biannual compensation and performance reviews.

【福利】
Migo Beer Thirsty (aka Happy Hour) :讓你食物吃不完,啤酒喝不下!
Migo Culture Time:意想不到的跨辦公室文化體驗(台灣/菲律賓/印尼跨國交流)
無上限休假天數:想休假就休起來,只怕你不休!

工作型態

遠端工作: 完全遠端,疫情三級期間全員遠端工作,降級後將另行調整。疫情前已有彈性遠端工作之制度。
出差外派: 無需出差外派
上班時段: 日班
休假制度: 週休二日
管理責任: 不需負擔管理責任

條件要求

接受身份: 上班族、外籍人士、原住民【相關法令】、二度就業
可上班日: 一個月內
工作經歷: 3年以上
學歷要求: 大學、碩士
科系要求: 資訊管理相關、資訊工程相關
語文條件: 英文 -- 聽 /中等、說 /中等、讀 /中等、寫 /中等
其他條件:
【Requirements】

• 3+ years relevant working experience
• Degree on IT or relevant field
• Proficient with IT Service Desk or Ticketing Tools such as Freshdesk, Zendesk or ServiceNow
• Experience on handling Microsoft Office 365, Operating Systems like Windows, Ubuntu and MacOS
• Imaging, provisioning and setting up workstation and hardware like laptop and desktop, etc.
• Experience with managing basic office network devices
• Good in English communication, both in written and oral.
• Experience with app integrations is a plus.

** Please apply here:
https://jobs.lever.co/migo-2/773e4c0e-0665-497a-b893-9367d3fb1861?lever-origin=applied&lever-source%5B%5D=104%20job%20platform

聯絡方式

聯絡人: 吳依蘋
其他: ** Please apply here:
https://jobs.lever.co/migo-2/773e4c0e-0665-497a-b893-9367d3fb1861?lever-origin=applied&lever-source%5B%5D=104%20job%20platform
應徵回覆: 本職務設定5個工作天回覆
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