Private Client Relationships
•Propose annual gifting plan for different client segments and occasions. Manage gift orders and stocks.
•Support with VIC event planning and implantation, from high end/MTO product exhibition, VIC gala, to customized VIC private event.
•Coordinate VIC overseas trip with regional team and external service providers.
CRM
•Propose CRM KPI and monitor performance of each store.
•Be an expert of CRM app and facilitate store staffs to optimize the tool for clienteling.
•Provide client name list for review, targeting, gifting, and event invitation.
•Work with regional team and the stores to ensure qualitative client database.
•Support with in-store event plan and execution.
•CRM tools content translation.
Retail Operations and others
•Packaging and uniform ordering and management.
•OP/VIC/CRM vendor creation, expense process (PO and invoice), and payment follow-up.
•Assist store’s operational efficiency and facility maintenance.
•Consolidate and update the annual calendar with key events and projects from different divisions and stores.
