• Work with Outside Sales to develop account plans and strategy to meet or exceed sales target, KPIs and company objectives. Attend Account Reviews as applicable.
• Proactively call assigned accounts to solicit new business and build strong relationships with all personnel with buying influence in the customers’ organization.
• Ensure knowledge and compliance with all sales SOPS as listed in the Intranet.
• Manage the customer’s daily RFQs by processing BG quotes promptly and accurately using Sales Associates quoting tool, respond to Customer and follow up on TURNS and BUY quotes to convert to Orders timely.
• Qualify and process BID quotes through SBDU (as assigned) or BG process with timely response to Customer.
• Work with Order Entry team on any specific customer requirements for their order entry and PO acknowledgement. Manage the data entry for Shortage buys when urgency requires it.
• Manage the commercial business interface with customer and internal departments related Trade Compliance requirements (ECS, CIV, renewals, etc), product documentation such as NCNR and product waivers, Programming First Article Approval.
• Act as customer interface to address outstanding issues on orders that are not aligned to the Backlog Management policy (For non-strategy accounts), address Order Rejects and PINs. Elevate to Outside Sales if unresolved timely.
• Act as first customer interface on all operational issues e.g. RMA, QA, Credit discrepancy (For all accounts), Expedite and Delivery issues (For non-strategy accounts). Working with appropriate internal departments, coordinate resolving operational service issues for assigned customers.
