Job Purpose:
This position is responsible to supervise WFJ QC & Fine or High Jewelry repair claims related process. Coordinate J repair flow and communicate with internal & external stakeholders to ensure smooth operational flow.
Key Responsibilities:
Supervise Quality Control Performance
- Coordinate and monitor the team on the end to end flow of Quality checking on both Core and High End Watches & Jewelry.
- Boutique support/training for QC related issue/knowledge
- Relevant analysis/reporting to assist managing the end to end flow
- Representing its country within WW Chanel quality organization
- Arbitrating the quality issues within its country (or via regional/global office)
- Provide continuous support & improvement action plan if needed.
Supervise After Sales Service Performance
- Coordinate and monitor the team on the end to end process & communication for both Core or High End Jewelry for local & global Repair (In House & External workshop)
- Boutique support/training for Core or High End Jewelry Repair related issue/knowledge
- Core or High End Jewelry spare part management, ordering & inventory control
- Relevant analysis/reporting to assist managing the end to end flow
- Representing its country within WW Chanel aftersales organization
- Arbitrating the aftersales issues within its country (via regional/global office)
- Provide continuous support & improvement action plan if needed.
Collaborate with Watch Aftersales Team
- Share any Core or High End Watch Quality Alert/Issues
- Coordinate with WFJ division team should any Quality Alert/Issue arises.
- Provide continuous support & improvement action plan if need.
Communication
- Coordinate and communicate with internal/external stakeholders to ensure all WFJ Quality & Jewelry After Sales Service process running smoothly to fit internal/external customers’ satisfaction.
- Internal/external customer objection/complaint handling skills
- Provide support & improvement action plan if need.
Processes & Systems
POS, CASS, WMS, AX & S@VE (or any upcoming new systems) related procedures, processes & data manipulation
Person Specifications:
- Academic / Professional Qualifications
- College or University graduate
- GIA Graduate Gemologist Diploma (研究寶石學家文憑 (G.G.) is a must.
Work Experience
- 3 years or above working experiences in related area
- Experiences in statistical quality control will be a plus.
Required Competencies
- Good English writing and speaking
- Very good at MS Office.
- Excellent communication and interpersonal skills
- Attentive to details
- Fast learner, team player & continuous learning spirit
- Agile mindset and open minded
- Critical thinking
- Resilience
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
