Customer Service Engineer- Kumamoto, Japan (熊本)
- 日本
- 經歷不拘
- 大學
KLA is now looking for talent that want to join the global team of Customer Service Engineers in Japan! The position provides you an opportunity to explore an impactful career path in Japan by working with top technical force and driving the developments of advanced technologies. The team will be supporting KLA products at TSMC based in Kumamoto. The candidates selected will be hired as KLA Japan employees that entitle to local compensation and benefits. Job Description Primarily responsible for customer service activities associated with troubleshooting, diagnosing and repairing of highly complex semiconductor equipment at customer sites. The team represents the company to the customer and assume accountability for customer satisfaction with service to assure operational quality of system equipment. 1. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility. 2. Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification 3. CSEs may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions. 4. Prepares fields service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems. 5. Assists in the preparation of quotes for customers based on labor, travel expenses incurred, and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc. 6. Assists other field service engineers as appropriate. 7. Travels by car or commercial transportation to customer facility. 8. Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.