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https://gfk.wd3.myworkdayjobs.com/Corporate_Careers/job/Taipei/XMLNAME--Senior--CSM-Specialist_R00022414-1 進行履歷投遞。
Our Market Intelligence CSMs:
• Act as strategic partners to our clients
• Being an innovation agent. Drive changes for a faster reaction to changing market dynamics
• Become an expert in your market (industry, products, channels etc.)
= External =
• Develop fact-based consultations to complex key business questions
• Become a market expert in one or more industry domains
• Deliver insightful presentations and actionable recommendations to our clients
• Coordinate client services cross countries and categories (whenever relevant)
• Work closely with clients to develop use cases demonstrating value being provided
• Ensure effective and efficient client training and onboarding of new customers.
• Inspire customers with the most relevant features/functionalities for their specific business needs
• Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
• Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)
• Identify and builds, new user base for GfK offerings
• Identify leads for cross sell and upsell opportunities with the client
• Help improve renewal rate by demonstrating clear business outcome and value
= Internal =
• Ensure being updated on relevant knowledge and have a deep understanding of platform offerings;
• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to OPS and other teams on non-platform issues to drive a better client experience
• Collaborate with account management at the pre-sales and renewal stages
• Collaborate with other business unit teams to identify opportunities for strategic assignments
• Coordinate internal client services nationally (for all) and internationally (optional)
• Run final quality checks for the GfK seal of quality (wherever relevant)
• Validate/conduct QC to guarantee GfK seal of quality (wherever relevant)
